Frequently Asked Questions
Everything you need to know about your Joint Custody experience.
How long does shipping typically take?
Standard orders are processed within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international shipping can take up to 14-21 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that certain limited-edition drops may be final sale.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our signature oversized fit.
Are your garments sustainably produced?
At Joint Custody, we prioritize ethical manufacturing. We work with certified factories that ensure fair wages and use high-quality, durable materials designed to last for years rather than seasons.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. You can request a change or cancellation within 60 minutes of purchase by contacting our support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.